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News Great Planes dealers beware

Discussion in 'Giant Scale News' started by GSNadmin, May 25, 2017.

   
  1. GSNadmin

    GSNadmin Staff Member

    I have been a GP dealer for over 10 years did 6 figures sales with them during those years. Even though Tower Hobbies undercut my sells I still carried there products. Then almost a month ago I placed a order that comes COD to me, with that order after a week I wondered what happens so I check the tracking number and sure enough showed they tried to deliver it which is strange because I was at the store at the time they attempted to deliver it. Now 9/10 when my normal UPS driver goes on vacation the sub driver claims they attempted a delivery but never do and I have complained to UPS 1000 times. So with this package they never delivered it so I called GP and spoke to hope to which she called me a lair that the tracking showed a attempt.

    She then called UPS and called me back to get the package as they have it ready for pick-up. So with a MO in hand I go to UPS to find that they have no idea where that package is...well Hope said you have it. Well give me your number and will call you when we find it............ weeks go by. So I attempt to login to my GP account to only find it's locked out out.

    So I call and talk to Hope....and once again she calls me a lair....so a little fact, UPS have a policy for a COD after 3 attempts or 3 days the order GOES back to the sender....UMMMM so 3 week and GP still did not get the package back... and I'm a Lair......

    I told Hope that I have been to UPS multiple times and they do not know where my package is and because of that I'm now responsible and Hope tell me that I no longer can pay COD I now have to Pre-Pay......

    So today I have been trying to get a hold of Terry, Hopes boss and she will not take my call. Wow is this how they treat customers??

    Just need to blow some steam....
     
    dhal22 and thurmma like this.
  2. GSNadmin

    GSNadmin Staff Member

    Got the call from Terry and they don't give a **** about there customers so they lost my business, they blame me for UPS losing the package.
     
  3. Jetpainter

    Jetpainter 640cc Uber Pimp

    I had a similar experience with the company we get our estimating software from. FedEx was either not delivering them, or when they did they broke the discs in half to put them through the mail slot. The software company blamed it on me and made me pay for them.

    I'm beginning to wonder if there is a such thing as customer service any more. I've been waiting for two days now for a guy from Horizon to call about problems with the Hangar 9 Extra I won. When I call there I get, "Oh you need to talk to Michael, he's busy right now, I'll have him call you". And here I wait.
     
  4. dhal22

    dhal22 GSN Sponsor Tier 1

    :msn_slap:
     
  5. Luchnia

    Luchnia 70cc twin V2

    I am convinced there is little to NO customer service now days. I just recently transferred to another position but ran a service desk for years and it was all I could do not to rip the heads off of some of my employees for not treating customers right.

    I grew up giving good service and I loathe those that treat folks bad and do not take care of the problem. A lot of this boils down to disrespect. Don't even get me going about follow-up. They don't even know what that is!
     
    thurmma and Jetpainter like this.
  6. I've been a Great Planes Dealer since 2000. Also dealt with them from 90-93 when I was working a the LHS when I was in High School. They definitely are not the company they use to be.
     
    thurmma likes this.
  7. AKNick

    AKNick 100cc

    772
    470
    63
    Alaska
    Well it looks like Horizon upped their dealer sales from 60k to 120k or so I've been told. tough Times for the LHS.
    At least you don't live in Alaska and all your packages come from USPS, UPS, FedEx to Alaska Air Cargo then dispersed back to USPS, UPS, FedEx LOL! Don't even get me started on Amazon! 2day shipping my little behind! It's more accurately ships in 1.5weeks and delivered 5 days after that! ha!
     
    Jetpainter likes this.
  8. GSNadmin

    GSNadmin Staff Member

    They do not care anymore for the little LHS...
     
  9. That's because they no longer need us with the advent of the Internet and speedy shipping.
    :(
     
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