Planecraz3d
50cc
I want to share an experience I had today with Headsuprc. I have dealt with them (Jeff and his staff) several times in the past and have alway had great experiences with them in the form of fast shipping, good packaging, and accurate inventory on their site, but today's events really set them apart from other vendors. I ordered a Mini SlowBipe from them earlier this week and received it in just three days, fast as usual. However, today while setting it up and getting it ready to maiden tomorrow I started having trouble with the Power Up motor. It has a built in prop saver and every time I throttle up it slings the prop and o-ring. I tried several props and it throws them all the same way, upon closer inspection I found the set screws which are also the prop saver o-ring retainers are not machined opposite each other like they should be but are offset causing the prop to be angled causing vibration and slinging the o-ring. I emailed HURC today around 2:30 and explained the problem I was having and attached a picture of it. I was really asking him what size set screws it used so I could replace them with a slightly longer one. I received a reply from Jeff today at around 7:00 (on a Sunday evening when they aren't even open) suggesting a possible solution but if that didn't work he would get another motor in the mail asap! I couldn't believe it when I seen the response that fast, so I had to get on here and give a shout out to the AMAZING Customer Service @ HURC!:grrreat:
eace: Keep up the good work Jeff!!! ompom::thumbup:
Let me see anyone get service like that from HK!
eace: Keep up the good work Jeff!!! ompom::thumbup:Let me see anyone get service like that from HK!
